As a Trek and Bontrager dealer we support the Bontrager 'Unconditional Guarantee'. If for any reason you're not satisfied with any Bontrager component, accessory, or clothing item, return the item along with your packing slip within 30 days of receipt for exchange or credit.
Other clothing, parts and accessory returns will receive a 100% refund or in-store credit within 30 days of purchase if they are unused and are in the original packaging.
Returning a bicycle is evaluated on a case by case basis within the first 30 days of purchase. Returns aren't accepted after 30 days. If a bicycle shows wear and can no longer be sold as new, a trade-in towards a new bicycle can be an option as well as utilizing the new 'LINK' consignment program where we will assist you in selling the bike.
SHIPPING (Continental U.S.)
Free shipping on orders over $50. This does not include bikes, car racks, or items requiring assembly. These items can be ordered online for in store pick up.
Please note that some items may be subject to additional shipping and handling charges because of size or weight.
Sorry, but we do not ship outside of the Continental U.S.
Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
ONLINE ORDERS - BACKORDERS
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.
ONLINE ORDERS - RETURNS
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise (e.g. we sent you the wrong item). Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)
Returns over $100 must have a return authorization number provided by a store manager or the owner that is clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email.
PRICES AND INFORMATION
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!